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March 3, 2011, 7:26 pm - James Farrer

This is a very good article on working with and managing IT groups. The world would be a much better place for everyone, not just the IT folks, if more people read, understood, and applied the stuff in this article. It may not be perfect, but it rang truer than just about anything else I've read or heard.

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A few highlights:

"Good IT pros are not anti-bureaucracy, as many observers think. They are anti-stupidity."

"Users need to be reminded a few things, including:

  • IT wants to help me.
  • I should keep an open mind.
  • IT is not my personal tech adviser, nor is my work computer my personal computer.
  • IT people have lives and other interests."

"With IT, you cannot separate the technical aspects from the business aspects. They are one and the same, each constrained by the other and both constrained by creativity. Creativity is the most valuable asset of an IT group, and failing to promote it can cost an organization literally millions of dollars."

And last but not least:

"What IT pros want in a manager is a technical sounding board and a source of general direction. Leadership and technical competence are qualities to look for in every member of the team. If you need someone to keep track of where projects are, file paperwork, produce reports and do customer relations, hire some assistants for a lot less money."

 


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